Shipping & returns
We do our best to deliver the order to you as soon as possible. Orders that are made on workdays before 4 pm, we try to ship the same day. Then the delivery will take place the next working day between 9:00 and 18:00. Unfortunately, we can not guarantee the moment of delivery. We charge a shipping time between 1 and 2 working days for Belgium. However, it does not always work for us to keep this up, sometimes products are not in stock and delivery of your order can take a little longer. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.
Shipments are made with B-mail to the following countries: Belgium, the Netherlands, Luxembourg, France, Germany, Spain,Italy and Austria. The value in our packages are insured. If you open them at home and you notice that something is broken please contact us immediately. Please also send us a photo by mail to [email protected]
Parfumerie Marie - Rose can not be held responsible for the damage, theft or the loss of goods during shipment via B-Post. We do everything we can to package the goods as well and safely as possible. The prices listed on our webshop are exclusive of shipping costs.
Prices for shipping:
If you pick up the package yourself in our store that is FREE
Shipping Belgium FREE from € 39 purchase.
Shipping Netherlands FREE from 50 € up to and including 3kg.
Shipping France FREE from 85 € to 3kg.
Shipping Luxembourg FREE from 50 € up to and including 3kg.
Shipping Germany FREE from 60 € to 3kg.
Shipping United Kingdom from 75€ to 6 kg.
Shipping: Spain, Italy, Austria, Hungary, Portugal, Ireland, Greece, Czech Republic, Sweden, Denmark, Finland, Poland FREE from 125 € to 3 kg.
Latvia & Lithuania FREE from 265 € up to 6 kg.
Shipping United States & Canada Free from 265€ to 3 kg.
Shipping Japan Free from 265€ to 3kg.
Shipping costs will be charged during the sales or for discounted items.
Please note we unfortunately do not ship to:
- French overseas departments Dom - Com - Taaf!
DOM: Guadeloupe, Martinique, French Guiana, Reunion, Mayotte
COM: "Collectivité d'outre - mer" (Overseas Territories): French Polynesia, St Bartholomew Island, St Maarten, St Peter and Miquelon, Wallis and Futuna.
TAAF: "Terres australes et antarctiques françaises" (The French Southern and Antarctic Territories): Kergeulen, ST. Paul island, Amsterdam island, Crozet islands, Andélieland, Scattered islands.
Denmark: Faroe Islands, Greenland.
Germany: Heligoland, Büsingen
Spain: Ceuta, Melilla, Canary Islands, Gibraltar, Andorra
Italy: Livigno, Campione d'Italia, National waters of Lake Lugano, San Marino (independent state), Vatican City
United Kingdom: Channel Islands
Finland: Aland Islands
Greece: Mount Athos
Do you want to exchange your product? That is no problem at all. You can contact us by mail: [email protected]
You do, however, bear the costs for returning the product yourself.
Exceptions during exchange:
we do not trade make-up because of hygienic reasons, perfumes and care products can not be exchanged if the seal is broken.
As a customer you have the right to cancel your order up to 14 days after receipt without giving any reason "cancellation right".
After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs amount to approximately 6.95 € per package for Belgium for foreign countries it will be more expensive, consult for the exact rates the website of your carrier. If you use your right of withdrawal, the product with all accessories such as samples and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To use this right you can contact us via mail: [email protected]
In some cases the right of withdrawal does not apply for hygienic reasons. Makeup can not be returned for hygienic reasons. Perfumes and care products only if the seal is not broken. If the seal is broken, the "right of withdrawal" does not apply.
In case of return please contact via mail: [email protected]