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General terms & conditions

Seller's identity:

One-man business

Ide Marie - Rose

Prins - Regentstraat 13

8930 Lauwe

West Flanders


Telephone: 0032497 / 74.15.47 for English 0032495/90.17.97

Company / VAT number: 0527.644.168

Website: instituteparfumeriemarierose.weebly.com

Webshop: www.parfumeriemarierose.be

E-mail: [email protected]

1. All our prices include VAT (21%).

2.Orders and payments

For payment you can choose between the following options: Ideal, Bancontact, Sofort, Belfius KBC,  PayPal, Giropay and the following Credit cards: Visa, Mastercard and American Express. See the bottom of the webshop. You can pay safely in full confidence.

NEW Pay later via Klarna Please note that you must register via Klarna More Info: www.klarna.com

Klarna payment afterwards is only possible for the following countries: Belgium, the Netherlands, Austria, Finland & Germany.

To place an order, the minimum age is 18 years. If younger, you must have the order placed by your parents or legal guardian.

Every online order on our webshop is presumed to be the previous knowledge and the explicit acceptance of our general sales conditions. These can be consulted at any time on our webshop under the heading "general conditions" at the bottom of the webshop. No order can be validated without this field being ticked.

3. Shipping

Shipments are made with B-mail to the following countries: Belgium, the Netherlands, Luxembourg, France, Germany, Spain ,Italy and Austria. The value in our packages are insured. If you open them at home and you notice that something is broken please contact us immediately. Please also send us a photo by mail to [email protected]

Parfumerie Marie - Rose can not be held responsible for the damage, theft or the loss of goods during shipment via B-Post. We do everything we can to package the goods as well and safely as possible.

Shipping Belgium

Because we work with B-post, the shipping costs can vary, we reserve the right to adjust our prices for shipping at any time.

You can choose to have the package delivered at home, pick up at a parcel machine, or pick up at our store. Delivery time between 1 and 3 working days in Belgium. Due to circumstances it can always vary, it can last up to 14 working days. We do our best to send everything as soon as possible. If you pick up the package yourself in our store that is FREE

Shipping Belgium FREE from € 39 purchase.

Shipping Netherlands FREE from 50 € up to and including 6kg.

Shipping Luxembourg FREE from 50 € up to and including 6kg.

Shipping France FREE from 65€ to 6 kg.

Shipping Germany FREE from 60 € to 6kg.

Shipping: Spain, Italy, Austria, Hungary, Portugal, Ireland, Greece, Czech Republic, Sweden, Denmark, Finland, Poland, Switzerland FREE from 125 € to 6 kg.

Croatia, Lithuania, Latvia, Bulgaria, Cyprus, Estonia, Malta, Monaco, Andorra, Belarus, Croatia, Montenegro, Kosovo, Macedonia, Gibraltar, Iceland, Faroe Islands FREE from 250 € up to 6 kg.

Shipping United Kingdom FREE from 125€ to 6 kg. For purchases of a maximum of £ 135 or € 155, the customer pays 20% VAT. If the customer makes a purchase above this amount, he pays 0% VAT or the VAT is shifted.

Shipping United States Free from 250 € to 6kg

Shipping Australie Free from 250€ to 6 kg.

Canada Free from 250€ to 6 kg. 

Shipping Japan Free from 250€ to 6kg. 

Shipping Russia Free from 250€ to 6 kg. (ON HOLD FOR THE MOMENT, NO SHIPPING TO RUSSIA)

Shipping Morocco Free from 250€ to max 6kg.

Please note we unfortunately do not ship to:

      DOM: Guadeloupe, Martinique, French Guiana, Reunion, Mayotte
      COM: "Collectivité d'outre - mer" (Overseas Territories): French Polynesia, St Bartholomew Island, St        Maarten, St Peter and Miquelon, Wallis and Futuna.
      TAAF: "Terres australes et antarctiques françaises" (The French Southern and Antarctic Territories): Kergeulen, ST. Paul island, Amsterdam island, Crozet islands, Andélieland, Scattered islands.
Denmark: Faroe Islands, Greenland.
Germany: Heligoland, Büsingen
Spain: Ceuta, Melilla, Canary Islands, Gibraltar, Andorra
Italy: Livigno, Campione d'Italia, National waters of Lake Lugano, San Marino (independent state),                    Vatican City
United Kingdom: Channel Islands
Finland: Aland Islands

Greece: Mount Athos

4.Right to refrain from purchasing the goods.

The consumer has the right to inform the seller that he renounces his purchase, without payment of a fine and without stating a motive within 14 calendar days from the day following the delivery + the consumer has 14 days to return it (at your own expense).

The buyer must have the product in its original state, including all samples and gifts, unused and not removed from the cellophane or packaging for hygienic reasons. The product must not be damaged and must bear all the labels and return it to the seller in the original packaging: Parfumerie Marie - Rose, Prins - Regentstraat 13, 8930 Lauwe | West Flanders, Belgium.

Make-up can not be returned for hygienic reasons.

The seller undertakes to refund the purchase price of the product (including shipping costs) paid by the buyer within 14 days after receipt of the product if the product has been received in good order.

In case of incorrect return in accordance with the foregoing, the seller will not be obliged to pay any amount and the product remains the property of the buyer. This can then be retrieved within 14 days from the seller or express request of the buyer at his expense be returned to the buyer. The risk of returning the product as well as the cost of the return are exclusively borne by the buyer.

5 Offer and orders:

If an offer is subject to a limited period of validity or is subject to certain conditions, we expressly state this in our offer.

Availability of the product:

The products offered for sale are those that appear on the webshop on the exact day and the exact time of the webshop by the buyer.

It can always happen due to unforeseen circumstances that a product or article is no longer in stock and (temporarily) unavailable. When a product of a confirmed order is not available, you will be informed by e-mail or telephone about the complete or partial cancellation of your order. If the unavailability is communicated while your bank account has already been debited with the amount of your order, the refund will be made within the shortest possible term after the date of cancellation of your order.

6. Right of withdrawal

As a consumer you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for return from your home to our webshop are for your own account. These costs are approximately 6.95 € per package for Belgium for foreign countries it will be more expensive, consult for the exact rates the website of your carrier! If you use your right of withdrawal, the product with all accessories and if reasonably possible in the original condition and packaging will be returned to the entrepreneur. To use this right you can contact us via mail: [email protected]

We will then credit the order amount due to the consumer within 14 calendar days after registration of your return and refund the amount provided the product has already been received in good order.

Attention Make Up cannot be returned for hygienic reasons. Care products and perfumes can be returned if the seal is not broken.

7. Price

We reserve the right to adjust our prices at any time.

In any case, the products are invoiced on the basis of the price as applicable at the time of your order.

Prices in the webshop are listed in € and can sometimes be different than in our store and vice versa. Actions in the webshop are not always the same as in the store and vice versa.

The prices do not include shipping costs.

8. Gift vouchers and vouchers

Every product in our webshop can be purchased with a gift voucher. The value of the gift voucher can be chosen between the following amounts: 25 €, 50 €, 75 €, 100 €, 125 € or 150 €. The remaining amount can still be used and will not expire. The gift voucher is valid for 12 months from the date of purchase. It is not possible to redeem gift cards for cash. The gift voucher can be used on the webshop and in the shop (perfumery).

Perfumery Marie Rose is not responsible for loss, theft or unauthorized use of the gift voucher.

At your request we will send the gift voucher to your home or immediately in a gift box to the happy home.

9. Gift service

Parfumerie Marie-Rose is also known for its beautiful and original gift packaging.

You will be able to excel with your gift packaging. For this a small supplement of 0.50 € is charged.

10. Warranty

As required by the legal provisions, our products also have a legal guarantee.

If a product does not comply with the agreement, the buyer must notify the seller of this within 14 days of delivery.

The possible compensation for this can never be greater than the invoiced / paid amount to the buyer. Normal or normal wear and tear, unintentional or deliberate changes caused by the buyer to the product, the inability to submit an invoice or valid proof of payment and various negligence are explicit, but not limited, exceptions to the aforementioned warranty system.

11 Applicable law / Legislation

The current contract is subject to Belgian law. Perfumery Marie - Rose commits to respect the whole of the ethical rules of the Belgian Direct Marketing Association (ABMD). In case of dispute, only the court of Kortrijk, West - Vlaanderen in BELGIUM has jurisdiction.

12 Privacy

The new privacy changes for the new private law General Data Protection Regulation (GDPR) see privacy policy: https://www.parfumeriemarierose.be/service/privacy-policy/

The details of our customers are not passed on to third parties. Perfumery Marie - Rose may use this information to promote her products and services. The participant has the right to inspect the data relating to him / her and can request rectification or deletion by sending an e-mail to [email protected]

We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this data and how we improve your user experience. This way you understand exactly how we work.

This privacy policy applies to the services of Perfumery Marie - Rose. You should be aware that Parfumerie Marie - Rose is not responsible for the privacy policy of other sites and sources. By using this website you accept the privacy policy.

Parfumerie Marie - Rose respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Our use of collected data

Use of our services
When you sign up for one of our services, we ask you to provide personal information. This data is used to perform the service. The data is stored on secure servers of Perfumery Marie - Rose or that of a third party. We will not combine this information with other personal information we have.

When you send e-mail or other messages to us, we may retain those messages. Sometimes we ask you for your personal details that are relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on secure servers of Perfumery Marie - Rose or that of a third party. We will not combine this information with other personal information we have.

We collect data for research in order to gain a better insight into our customers, so that we can tailor our services accordingly.

This website uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to secure servers of Parfumerie Marie - Rose or those of a third party. We use this information to keep track of how you use the website, to compile reports on website activity and to offer other services relating to website activity and internet usage.

We do not collect or use information for purposes other than the purposes described in this Privacy Policy unless we have obtained your consent in advance.

Third parties
The information is not shared with third parties with the exception of web applications that we use for the benefit of our web shop. This includes, among other things, the WebwinkelKeur reviews system. This data will only be used for the purpose of the application in question and will not be further distributed. Furthermore, in some cases the information can be shared internally. Our employees are obliged to respect the confidentiality of your data.

This privacy statement is tailored to the use of and the possibilities on this site. Any changes and / or changes to this site may lead to changes to this privacy statement. It is therefore advisable to consult this privacy statement on a regular basis.

Choices for personal data
We offer all visitors the opportunity to view, change, or delete all personal information that is provided to us at the moment.

Customize / unsubscribe newsletter service
At the bottom of each mailing you will find the possibility to change your details or to unsubscribe.

Adjust / unsubscribe communication
If you want to adjust your data or want to get yourself out of our files, you can contact us. See the contact details below.

Turn off cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Questions and feedback

We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us: [email protected]

13 Property right

No data or photos from our site and webshop may be copied or used without our express permission.

14 Complaints

We recommend that you first notify us of any complaints by sending an email to [email protected]

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform."


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